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FAQ


1. Which payment methods do you accept?

  • Bitcoin – BTC
  • Litecoin – LTC
  • Monero – XMR

2. I have never used Bitcoin. What is the easiest way to pay with Bitcoin?

Method 1 – Litebit.eu (no ID verification required)

  1. Create an account on www.litebit.eu
  2. Click on ‘BUY CREDITS’ on www.litebit.eu/en/account/credits
  3. Buy credits via SEPA bank transfer or iDeal
  4. Click on ‘BUY BITCOIN’
  5. Fill in the amount + receiving address (both displayed on our checkout page)
  6. Choose ‘Litebit Credits’ as payment method and click ‘next’.
  7. Done. Litebit will send the Bitcoin.

Method 2 – Coinbase.com (ID verification required)

  1. Create an account on Coinbase.com
  2. Buy Bitcoin on Coinbase.com (Bitcoin will be credited to your Coinbase account)
  3. Place an order on our website
  4. Click the “SEND” button on coinbase.com
  5. Fill in the amount + receiving address (both displayed on our checkout page)
  6. Done. Coinbase will send the Bitcoin.

You don’t need to have an own Bitcoin wallet to carry out these 2 methods. No technical knowledge is required. Alternative to Coinbase: Bitpanda.com


3. How long does it usually take to receive my package?

  • 2-7 working days, depending on your location.

4. I have placed an order but did not receive a confirmation e-mail.

  • Most likely you will find the e-mail in your spam folder. If not, please contact us and we will check for you.

5. How will I know that you have received my order?

  • You will get an automatic email as soon as the payment has been acknowledged by our payment system (please check your spam folder). This usually happens within a few minutes after you have sent the Bitcoin. When the transaction has gained 6 network confirmations (usually within 20-45 minutes) we go ahead and make your order ready order for shipping.

6. I have asked a question but did not receive a reply yet.

  • Please be a bit patient. We do our best to answer all messages within 24 hours. All messages will be answered.

7. How much are the shipping costs?

  • Please have a look at the “Shipping” tab in the top menu. The shipping costs are also displayed during the checkout process.

8. What is the expiration date of the products that you ship?

  • You can find the expiration date of the current batch at the end of each product description.

9. From which country do you ship?

  • Due to security reasons we dont want to make this public. It is an EU-country in the Schengen area.

Feel free to drop us a message if you have questions/ requests/ issues with the website or anything else!

🙂

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