- We only deliver to European countries (see list below)
- Your order is packaged discreetly for your privacy and protection.
- All orders are shipped from an EU country. Hence, there will be no custom controls.
- Orders to DHL Packstation cannot be sent with Track & Trace
- Orders to DHL Packstation are on your own risk (many orders to DHL Packstation are being stolen). We strongly advise you to use a normal address.
Normal delivery time is 3-7 working days depending on your location. If for any reason the order will not be delivered within this period please contact us to investigate the case.
We usually ship our parcels in the morning of each workday (Monday – Friday). If you order on Friday, Saturday or Sunday your order cannot be shipped before Monday.
Regular Mail = 4,99€
Registered Mail (track & trace) = 7,99€
(If you order via Tracke & Trace you will have to sign for the shipment.)
Reship Policy (track & trace packages)
- If the tracking code indicates that the parcel could not been delivered due to “wrong address” > no reship
- If the tracking code indicates that the parcel is stuck in transit or got confiscated by customs > free reship
- If you were not at home during the delivery attempt and the parcel was delivered to the next pick-up-point = successfully delivered > no reship
IMPORTANT: Do NOT use false names when ordering with Track & Trace. If you are not home during the delivery attempt(s), then you will have to pick up the parcel at the next pick-up-point. In order to do so, the name on your ID has to match the name on the parcel.
Please make sure to read our FAQ before you place an order.
We deliver to the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus (currently not), Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta (currently not), Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain (excluding the Canary Islands), Sweden.
DE – Shipping from Germany to Germany (not permanently available)
- Regular Mail = 7,99€
- Registered Mail (track & trace) = 9,99€
Please note: We do not ship to DHL Packstation from Germany.
This option is only available to customers in Germany. Currently the following products are available in Germany:
- We currently dont ship from Germany
Shipping from Germany usally takes place on Monday, Wednesday and Friday.
Feel free to contact us for further information.