- We only deliver to European countries (see list below)
- Your order is packaged discreetly for your privacy and protection.
- All orders are shipped from an EU country. Hence, there will be no custom controls.
- We do not deliver to DHL Packstation anymore.
- If your payment arrives on Friday, Saturday or Sunday your order will not be processed before Monday.
Regular Mail = 4,99€
Registered Mail (track & trace) = 5,99€
(If you order via Tracke & Trace you will have to sign for the shipment.)
Reship Policy (track & trace packages)
- If the tracking code indicates that the parcel could not been delivered due to “wrong address” > no reship
- If the tracking code indicates that the parcel is stuck in transit or got confiscated by customs > free reship
- If you were not at home during the delivery attempt and the parcel was delivered to the next pick-up-point = successfully delivered > no reship
IMPORTANT: Do NOT use false names when ordering with Track & Trace. If you are not home during the delivery attempt(s), then you will have to pick up the parcel at the next pick-up-point. In order to do so, the name on your ID has to match the name on the parcel.
Please make sure to read our FAQ before you place an order.
If things work normally, you can expect to receive your parcel within 5-9 working days after we have received your payment.
Please understand that this is not an Amazon-like express shipping service. We cannot simply go to the post and post your orders or use automatic fullfilment services. That means: If you are an unpatient or nervous person or if your order is urgent, please do NOT order from us.
In simple terms
– we can guarantee that you will receive your order (in case you have not received it within 20 days, we will reship it for free)
– we CANNOT guarantee a specific shipping or delivery date because we work with a special system
The usual procedure is like this:
1. We receive your payment
2. On the next working day (not on the same day) the orders are packaged in the morning and forwarded to our partner who arranges the shipping.
3. 1-3 working days later the trackingcode is available (but not working).
4. Around 1-3 days later the trackingcode starts to work. From there it usually takes 2-6 working days until you receive the order.
– Once we have forwarded your order to our shipping partner we cannot stop it anymore nor influence the shipping/arrival time.
– Until we have not received the trackingcode, we can also not answer questions regarding the whereabouts of your order.
Once again: If you are not happy with this procedure, please do not order from us.
Our advice to save our and your time:
If you see that your order status is “processing”, simply relax for 6 working days. In 90% of the cases you have received your order by then.
We deliver to the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus (currently not), Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta (currently not), Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Sweden (currently not).
Feel free to contact us for further information.