Check the status of your order



Track an Order

Enter your order number (e.g. 12345) + the email address that you used when you placed the order.

 


Meaning of the statuses

Pending Payment = We have not received your payment/ we have not marked your order as paid.

On hold = We have not received your payment/ we have not marked your order as paid.

Processing = We have received your payment and your order is being processed.

Completed = Your order has been marked as shipped. Details about the estimated delivery time can be found below.

If you have ordered with Track & Trace the Trackingcode will be added as note (see info below on which website you can track your shipment). Please note: Sometimes we only mark the order as shipped in the evening/night even though it was already shipped earlier.

“There are no order statuses for tracking number: XXXXX and e-mail: [email protected] = You have entered a wrong order number + email address or your order is not in our system anymore. In that case please contact us via email.


On which website can I track my shipment (Trackingcode)?

This depends on the shipping option that you have chosen. Below you can see how to track your shipment per shipping method:

Track & Trace: parcelsapp.com/en/tracking or trackparcels.net

Example Trackingcode: XX111111111XX


Tracking (DE): deutschepost.de/briefstatus or trackingshipment.net/deutsche_post/track#

Example Trackingcode: F1 0121 5174 00 531A C2F1


DHL (only for German customers): www.dhl.de/sendungsverfolgung

Example Trackingcode: 11111111111111111111 (20 numeral digits) or XX 1111 1111 1XX


GLS (from ca. 30 blisters on): gls-group.com/GROUP/en/parcel-tracking

Example Trackingcode: 90619005728 (11 numeral digits)


Regular Mail: You cannot track your order as it was shipped without Trackincode.


Please note: For security reasons the trackingcodes and order statuses will be deleted after 2 months. If you only inform us after 2 months that you have not received your order, we will not be able to offer a free reship as we cannot verify that the information is true. In all other cases you are entitled for a free reship (if the tracking code shows that the order was not delivered).


Estimated Delivery time


Shipping methods Regular Mail + Track & TraceOnce your order status has been marked as completed the usual delivery time is 3-6 working days, depending on your location/country.


Shipping methods Normale Post (DE) + Tracking (DE)Once your order status has been marked as completed the usual delivery time is 1-3 working days.


Shipping method GLS – Once your order status has been marked as completed the usual delivery time is 1-3 working days.

Please be informed that we receive the trackingcodes for GLS orders only after 2-3 days. We only mark the order as completed if we have received the code.


Sometimes the delivery time can be longer which is unfortunately out of our control.

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