PLEASE NOTE: In the beginning your trackingcode is not trackable in the system of the shipping companies (it is displayed as invalid). This is normal and will usually change within 2-3 working days. Please do not send any inquiries about your tracking number until you have waited 3 working days. Thank you for your understanding.
Meaning of the statuses
Pending Payment = We have not received your payment/ we have not marked your order as paid.
On hold = We have not received your payment/ we have not marked your order as paid.
Processing = We have received your payment and your order is being processed.
Completed = Your order has been marked as shipped. Details about the estimated delivery time can be found below.
Please note: Sometimes we only mark the order as shipped in the evening/night even though it was already shipped earlier.
“There are no order statuses for tracking number: XXXXX and e-mail: [email protected]” = You have entered a wrong order number + email address or your order is not in our system anymore. In that case please contact us via email.
On which website can I track my shipment (Trackingcode)?
Track & Trace: ship24.com or parcelsapp.com/en/tracking
For German customers: deutschepost.de/briefstatus or trackingshipment.net/deutsche_post/track#
Example Trackingcode: XX111111111XX
GLS (from ca. 30 blisters on): gls-group.com/GROUP/en/parcel-tracking
Example Trackingcode: 90619005728 (11 numeral digits)
Regular Mail: You cannot track your order as it was shipped without Trackincode.
Please note: For security reasons the trackingcodes and order statuses will be deleted after 2 months. If you only inform us after 2 months that you have not received your order, we will not be able to offer a free reship as we cannot verify that the information is true. In all other cases you are entitled for a free reship (if the tracking code shows that the order was not delivered).
Estimated Delivery time
Shipping methods Regular Mail + Track & Trace – Once your order status has been marked as completed the usual delivery time is 3-10 working days, depending on your location/country.
Shipping method GLS – GLS orders can only be shipped 1-2 times per week. Furthermore, we receive the trackingcodes for GLS orders often only after 3-5 days. We only mark the order as completed if we have received the trackingcode. This means, that the order status remains at ‘processing’ for a long time, even if the order actually already has been shipped.
Due to this circumstances its not possible to indicate a specific delivery date. If you are lucky and your order is shipped immediately it takes 4 days, if you are unlucky it takes 14 days.
Sometimes the delivery time can be longer which is unfortunately out of our control.
